So...
A WHILE ago I applied for a new student account online. I sent off my papers proving I am a student and happily waited. I received a letter, along with my papers, saying it was all fine and that I would hear from them in a week. Four weeks later when I got back from Germany, I found nothing had been sent from the bank so I phoned them. "Oh, didn't you receive a letter? You didn't include all of the paperwork so we sent a letter asking you to send it back". Well no letter had been received by me!
So I went to my local branch to finally finish setting up the account as I really needed it to confirm my university accomodation etc etc. It had just been finalised when I noticed my home branch was now Coventry, which was completely not where I had asked for it to be in the original application. I was told that I would have to close this account and open a new one in order to change my home branch.
I did this, and was told that the account would be set up within the week and that it would all be taken care of. Two weeks later and I have called the bank to find out why everything is so silent. The old account still hasn't been closed and although the paperwork for the new account was sent to the new home branch by internal mail, the home branch is swearing up and down that it hasn't been received.
Well that's not very good is it, I say. No it's not, I'm not sure what has occured here, says home branch. You'd better find out hadn't you? says I, for I already hold three accounts with your banking group and do not feel like a loved customer. I have heard that Barclays are being very friendly currently and perhaps I ought to take all of my things to them?
All in all I'm VERY cheesed off as I now have to pay a £250 deposit from gods know where for my accomodation and I have to do it today. So it's coming out of my current account, leaving me with....£1.24.
My feelings, I can not express them.